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Video dating website customer service

Video dating website customer service

With Humany, you have multiple response versions in one and the same guide, for example, internal answers for your customer service and externally for your website.

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An easy-to-use, but powerful translation mode simplifies work with several languages in the same knowledge base. Publish Simplify with ready-to-use widgets Publish a dynamic FAQ on your website with one of our turnkey widgets.

These are easy to configure and adapt graphically so that they blend in the specific characteristics of your website. Humany also offers a portal for internal use, which can either be protected by a password or an IP number.

The portal can be used independently, or simply integrated into your intranet or other platform. Automate A smart, self-learning search function With our smart and self-learning search function, it is easier than ever before to find relevant information.

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Over time, the function learns how visitors express themselves and also takes into account that pages on your site customers have visited. Humany can also analyze entire emails and suggest solutions before emails are sent, as well as proactively suggest suitable answers on sites where questions and issues are common.

Collect Tailor-made web forms Create your own tailored web forms with a simple drag-and-drop interface, and collect exactly the information you need to reply to a given enquiry.

Handling issues becomes faster, more effective and more pleasant — no more yoyo emails where customers have to supply additional information again and again! An innovative conditions function also makes it easy to create dynamic forms that show or hide parts of the form based on previous choices.

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Personalization is easily set-up in a user-friendly editor and is configured with simple APIs. With the help of our smart rules, we direct the right enquiries to the right channels. We can also easily manage which type of support visitors should be offered, for example by giving certain visitors immediate access to personal service and prompt click directly to FAQs.

As providers of waterfront see that less physical media is being married, they decrease production on products that can produce e-waste. The functional provides valuable information on how to take part in and where to find CD count near them.

Improve Follow-up important customer issues and remove irrelevant content Follow-up important questions that have failed to generate any hits or views in the knowledge base, and continually update it based on what customers actually ask about.

Are there large numbers of similar questions for which there are no good answers?

Update the knowledge base. Are there guides that have never been read? Do some guides receive poor feedback?

Re-write and improve them. This reduces stress on customer service, so that those users who need personal support obtain answers more quickly through dynamic contact methods.

Video dating website customer service

Editors An editor using Humany has access to a user-friendly interface and considerable freedom to work with content and contact methods. Editors are able to quickly and easily create new guides, dialog trees, dynamic contact forms and smart rules which direct the right issues to the the right channels.

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Customer service agents For those who communicate with customers via email, chat or phone, there is a specially adapted knowledge portal for internal use that is fast and reliable. Agents can quickly provide feedback, allowing editors to improve content.

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Perhaps such enquiries can even be the source of new products and services?

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